Find Us At
Building 86 - Office Z13
Nasr City, Abbas Al Akkad
Egypt - Cairo
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, the product you receive will match the images shown on our website as closely as possible. However, slight variations in color or appearance may occur due to lighting, screen resolution, or minor design updates. If you are not satisfied with your order, we offer a return policy for your convenience.

Where can I view my sales receipt?

You can view your sales receipt in the confirmation email sent to you after completing your purchase. Additionally, if you have an account with us, you can log in and access your order history to download or print your receipt.

How can I return an item?

To return an item, follow these steps:

  1. Visit our Returns & Exchanges page on our website.
  2. Enter your order number and email address to initiate the return process.
  3. Follow the instructions provided to ship the item back.
  4. Once we receive the returned item, we will process your refund or exchange within the stated time frame.
Will you restock items indicated as “out of stock?”

Restocking depends on the item. Some popular products are restocked regularly, while others may be discontinued. You can sign up for notifications on the product page to receive an alert when an item is back in stock.

Where can I ship my order?

We currently ship to a wide range of locations, including domestic and international destinations. Shipping availability may vary based on your location. During checkout, you will be able to select your country and see the shipping options available for your region.

We want to hear from you. let’s us know how we can help!

Let's get in touch!