At Remal, we strive to provide high-quality fashion products. If you are not satisfied with your purchase, please review our refund and returns policy.
1. Eligibility for Returns
Products must be returned in their original condition within 14 days of purchase.
2. Non-Returnable Items
Items such as underwear, socks, and sale items are not eligible for returns.
3. Return Process
To initiate a return, contact our support team and provide your order details.
4. Refund Processing
Refunds are processed within 7-14 business days after we receive the returned product.
5. Exchange Policy
We allow product exchanges for size or defect issues within 14 days.
6. Shipping Fees
Return shipping costs are covered by the customer unless the product is defective.
7. Damaged or Defective Products
If you receive a defective product, please contact us immediately for a replacement.
8. Late or Missing Refunds
If you haven’t received your refund, check with your bank before contacting us.
9. International Orders
International returns may take longer to process depending on location.
10. Contact Information
📞 +20 11 29057548
📧 contact@remaleg.com
🏢 Building 86 – Office Z13, Nasr City, Abbas Al Akkad, Egypt – Cairo
🌍 https://remaleg.com/contact-us/
